Calendaring errors are the No. 1 cause of malpractice claims filed against law firms, according to a Texas Bar Journal article written by Judd Kessler of Abacus Data Systems.
The American Bar Association estimates that nearly 20 percent of all malpractice claims involve missed deadlines or administrative errors, according to the article. Because of this, many insurance carriers require firms to invest in electronic calendaring and docket control software systems and will not write premiums for companies who do not have these in place.
Customer satisfaction is an important law firm marketing consideration, and calendar management is a deceptively simple way to reduce malpractice claims.
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