Sunday, October 18, 2009

ACC Launches Law Firm Client Satisfaction Ratings

The Association of Corporate Counsel will launch the ACC Value Index, a component of the ACC Value Challenge, at its 2009 Annual Meeting in Boston on Tuesday, October 20, 2009 at the Hynes Convention Center.

According to an ACC press release:

The ACC Value Index is a client satisfaction measurement tool where members share evaluations of the law firms they engage. It is also an instrument to help shape the thinking and dialogue between firms and in-house counsel about what constitutes “good value” in legal services.

Using a five-point scale (1=Poor, 5=Excellent), members score their outside counsel on the following criteria:

- Understanding objectives/expectations
- Legal expertise
- Efficiency/process management
- Responsiveness/ communication
- Predictable cost/budgeting skills and
- Results delivered/execution

They also answer the important question: would you hire this firm again? Members will be able to browse or search the ACC Value Index based on firm name, matter type or office location.

Read the full ACC Value Index release here.

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